Natural Disaster Hub
When disaster strikes, knowing where to turn makes all the difference. Find emergency contacts, state-specific support and the resources you need to recover, all in one place.
Emergency Contacts
If you need urgent help from police, fire or ambulance services, call the SES on 132 500.
For power outage information, go to your provider's website.
Ask Izzy is a free and anonymous way to find national and local support. It includes services like housing, meals, healthcare, counselling, legal advice and much more!
If you or anyone in your community is in immediate danger after a severe weather event, please dial 000.
Head to the Bureau of Meteorology website for up to date weather warnings.
Coverage & Excesses
For more information on coverage and excesses, please refer to your Product Disclosure Statement (PDS).
Disaster Chasers & Scams
After a severe weather event, be cautious of scammers posing as insurance companies or support agencies, including “disaster chasers” who may offer quick, discounted repairs for a fee. These individuals may falsely claim to be from your insurance company or a claims management company.
We will never send someone to your property without notifying you in advance. If you're uncertain about a visitor, ask for identification (such as a driver's license) and contact your insurer to verify their details and purpose.
Get in touch
Our teams are ready to assist you. Connect with us to discuss your clients' needs.