Frequently asked questions

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Here are some of the most common questions we're asked, and our straightforward answers. If you can't find what you're looking for, use the enquiry form on the Contact page to ask your question.

Frequently asked questions

Who is Blue Zebra Insurance?

We are a different breed in insurance. Australian owned and innovation driven, we believe passionately in the role of the advice model in insurance. With the right advice from expert brokers, customers are getting the right combination of protection and as well as outstanding claims service. Our platform streamlines the entire insurance process from quote to claim to allow brokers to:

Provide tailored and personal advice to your clients.
Deliver appropriate coverage and outstanding service to your clients.
Realize cost benefits for your business from our technology.

We pride ourselves on being a different breed in insurance. We are:

Easy to deal with
Fast and efficient
Technology driven

Our main purpose is to help brokers grow their business and deliver the best value to their customers. As an underwriting agency we are working with brokers and intermediaries only.

Who underwrites Blue Zebra Insurance products?

As an underwriting agency, Blue Zebra distributes its products via licensed insurance brokers. We are regulated by ASIC and hold an AFSL (504130). We work with a variety insurance partners that ultimately underwrite the policies that we distribute:

Our Business Insurance, Commercial Motor and Personal Lines (Home, Motor, Landlord) products are supported by Youi Insurance Pty Ltd
Our Cyber policy is supported by Munich Re Syndicate

I'm an insurance broker and I want access to Blue Zebra's products. How do I do make that happen?

Please email your interest to concierge@bzi.com.au , or alternatively reach out via our enquiries and feedback form, and one of our Regional Managers will be in touch.

I'm a customer and I would like a quote on my insurance. How do I do make that happen?

You can only purchase our insurance using an insurance broker – insurance is confusing to many people, and brokers can help demystify insurance. You can find an insurance broker here: Home - NIBA Need A Broker Online Search

I'm a customer and I want to submit a claim on one of the policies that BZI has distributed, what do I do now?

For all claims related enquiries we ask that you please contact your insurance broker in the first instance.

I'm a customer and I need additional support due to vulnerability, family violence or language issues.

There may be times when you need additional support due to vulnerability, family violence or language issues. If your broker is unable to support you, we encourage our clients experiencing vulnerability to tell BZI about their circumstances, so that we can work with them to identify how we can best support you. We’ll treat you and your personal circumstances with sensitivity and compassion and will work with you to provide the appropriate support. Please have a look at our Accessibility Services that detail what we have available to offer. More information about Accessibility Services and how we support customers is available here.

I am unhappy about an element of Blue Zebra's product or service. Who do I speak to?

We welcome every opportunity to resolve any concerns you may have with any of our products or service. Firstly, we suggest you contact your insurance broker. If your concern is not resolved to your satisfaction, please refer to our complaints process for additional steps.