Our Claims philosophy is to be Simple, Fast and Efficient
Broker portal claims
Submit a claim via Broker portal for Home, Landlord, Motor, Commercial Motor and SME:
The best way for our broker partners to lodge a new claim is via our online portal
The portal allows live lodgement, which will allocate a claim number immediately.
You can also view and add file notes and documents. Adding notes and documents generates a claim activity for the Claims Officer to action within SLAs.
If you are a broker and haven't yet got access to our live portal please contact us at support@claimlogik.com (cc concierge@bzi.com.au) with “New Portal Access Request” in the subject line and our team will get you set up. (NB – you need to have Zebra Lounge access as well).
- Login into Zebra Lounge
- Go to Claims and click on Access to BZI Claims Portal
- Lodge your claim
Customer claims
Use the following contact details to submit a claim via phone or email
Toll free: 1300 052 077
Note: For Home claims lodged before 12 December 2021, call InsurX on: 1300 253 692 BZI@insurx.com.au
Phone (toll free): 1800 270 885
Written notification and all information is sent to:
Wotton & Kearney
Level 26, 85 Castlereagh St
Sydney, NSW 2000 Australia
Repairer network
A repairer network you can trust
Our network of repairers has the capability to provide quality, safe repairs to get you back on the road as soon as possible.