Our Claims philosophy is to be Simple, Fast and Efficient
We care for you and your customers and deploy a smart combination of technology and human interaction to deliver customer outcomes.
Lodge a new claim quickly through the Zebra Lounge
- Login into Zebra Lounge and go to Claims
- Click on Access to BZI Claims Portal
- Lodge your claim
Broker portal claims
Submit a claim via Broker portal for Home, Landlord, Motor, Commercial Motor and SME:
The best way for our broker partners to lodge a new claim is via our online portal
The portal allows live lodgement, which will allocate a claim number immediately.
You can also view and add file notes and documents. Adding notes and documents generates a claim activity for the Claims Officer to action within SLAs.
If you are a broker and haven't yet got access to our live portal please contact us at support@claimlogik.com (cc concierge@bzi.com.au) with "New Portal Access Request" in the subject line and our team will get you set up. (NB - you need to have Zebra Lounge access as well).
Customer claims
Use the following contact details to submit a claim via phone or email
Private & Commercial Motor Vehicle
Home, Landlord & SME
Personal Accident & Sickness
Cyber Insurance
Written notification and all information is sent to:
Wotton & Kearney
Level 26, 85 Castlereagh St
Sydney, NSW 2000 Australia
A repairer network you can trust
Our network of repairers has the capability to provide quality, safe repairs to get you back on the road as soon as possible. We have a strong relationship with our repairers and they are committed to providing a high level of service to our customers.
Recent changes to our team
Our claims team has been restructured to provide better service and support for our brokers and customers.
About our repairer network
Nationwide repairer network
We have brought together a nationwide network of repairers to give you confidence you need through the claims process.
Commercial & SME
Our authorised repairs come with a lifetime guarantee on workmanship for as long as you are the owner of the insured vehicle. Because like you, we believe in getting the job done right, first time.
Specialist
At claim time we aim to get your life back to normal as quickly as possible, without any compromise to quality. We have excellent booking lead times, our average repair times are speedy and we consistently rate highly in customer satisfaction. Use our Repairer Search tool above to find repairers in your area.
Didn't find the answers you need?
Get in touch with us at concierge@bzi.com.au.