Simple, Fast and Efficient

Our claims process is simple, fast and efficient. We care for you and your customers. We deploy a smart combination of technology and human interaction to deliver optimized customer outcomes.

To submit a claim:

Phone (toll free): 1300 253 692
From overseas: +61 2 9301 8018
By e-mail: bzi@claimcentral.com.au

Best way to launch a claim is online – Go to Claim in Zebra Lounge.

We partner with Claim Central

Since 2002, Claim Central have managed more than 160,000 property and motor claims, including 19 catastrophe weather events, on behalf of Australia’s leading insurers. They’ve also been recognised with 11 local and international awards for their claim management services and technology.

Claim Central’s simple and transparent claims management solutions enable faster claims, complete transparency and a connected customer experience.

A premium suite of services and technology, providing a true end-to-end claims solution where digital and real-world services integrate to make claims handling and repair management so much easier.


Claim Central manages your claim on behalf of Blue Zebra from the initial loss all the way to completion – a true end-to-end service that provides simplicity, transparency and peace of mind in what can be a complex process.

Customers and brokers are provided with a connected team to manage the claim and a Customer Relationship Manager to keep them updated, answer any questions and guide them through the claim journey.

We are happy to consider the use of recommended tradesmen for inclusion in our panel.

Claim Central’s technology platforms provide the foundation for their award-winning services. Claim Central believe that connecting everyone in a claim dramatically improves communication, builds relationships and gives a clear line of sight to the activities to deliver a fast and efficient outcome.

Learn more at http://claimcentral.com.au/policyholders/claim-process

For more information about Claim Central and their technology, please visit: