Claims

Information for our customers affected by bushfires


We are working hard to support our customers and respond as quickly as possible throughout the bushfires across Australia.

Please ensure you follow the advice of local authorities if you are affected by the fires. Contact details for emergency services are listed below.

Lodging a claim

You can contact your Insurance Broker to lodge a claim on your behalf.

Alternatively, claims can be lodged via phone (toll free) on 1300 253 692 including after hours or contact our claims team at bzi@insurx.com.au. Notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.

Please remember

  • • In an emergency dial 000
  • • Always follow the advice and direction of emergency services

Fire cover

We cover fire damage, including for bushfire, under the following policies:

  • • Home & Contents
  • • Landlord
  • • Motor vehicle

Current warnings

For the latest information on the bushfires, please listen to local radio and monitor information from the below sources.

NSW
New South Wales Government
https://www.emergency.nsw.gov.au
New South Wales State Emergency Service
https://www.ses.nsw.gov.au
132 500
Twitter – @NSWSES
Facebook – https://www.facebook.com/NSW.SES
New South Wales Police Force
https://www.police.nsw.gov.au
131 444
Twitter – @nswpolice
Facebook – https://www.facebook.com/nswpoliceforce
Fire and Rescue New South Wales
https://www.fire.nsw.gov.au
Twitter – @FRNSW
Facebook – https://www.facebook.com/frnsw/
ACT
ACT Emergency Services Agency
https://esa.act.gov.au/
ACT Police
https://police.act.gov.au/
QLD
Queensland Government
https://www.qld.gov.au/emergency
Queensland Fire and Emergency Services
https://www.qfes.qld.gov.au/
Twitter – @QldFES
Facebook – https://www.facebook.com/QldFireandEmergencyServices/
Queensland SES
https://www.ses.qld.gov.au
132 500
Twitter – @QldSES
Queensland Police Force
https://www.police.qld.gov.au
131 444
Twitter – @QldPolice
Facebook – https://www.facebook.com/QueenslandPolice
Victoria
Victorian Fire Service (CFA)
https://www.cfa.vic.gov.au/home
Victorian SES
https://www.ses.vic.gov.au/
Victorian Police
https://www.police.vic.gov.au/
South Australia
SA Police
https://www.police.sa.gov.au/
South Australian Country Fire Service
https://www.cfs.sa.gov.au/site/home.jsp
SA SES
https://www.ses.sa.gov.au/site/home.jsp
Western Australia
WA Department of Fire and Emergency Services
https://www.dfes.wa.gov.au/Pages/default.aspx
WA Police
https://www.police.wa.gov.au/
Tasmania
Tasmania Fire Service
https://www.fire.tas.gov.au/
Tasmania SES
https://www.ses.tas.gov.au/
Tasmania Police
https://www.police.tas.gov.au/