Information for our customers affected by bushfires

We are working hard to support our customers and respond as quickly as possible throughout the bushfires across Australia.

Please ensure you follow the advice of local authorities if you are affected by the fires. Contact details for emergency services are listed below.

Lodging a claim

You can contact your Insurance Broker to lodge a claim on your behalf.

Alternatively, claims can be lodged via phone (toll free) on 1300 253 692 including after hours or contact our claims team at Notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.

Please remember

  • • In an emergency dial 000
  • • Always follow the advice and direction of emergency services

Fire cover

We cover fire damage, including for bushfire, under the following policies:

  • • Home & Contents
  • • Landlord
  • • Motor vehicle

Current warnings

For the latest information on the bushfires, please listen to local radio and monitor information from the below sources.

New South Wales Government
New South Wales State Emergency Service
132 500
Twitter – @NSWSES
Facebook –
New South Wales Police Force
131 444
Twitter – @nswpolice
Facebook –
Fire and Rescue New South Wales
Twitter – @FRNSW
Facebook –
ACT Emergency Services Agency
ACT Police
Queensland Government
Queensland Fire and Emergency Services
Twitter – @QldFES
Facebook –
Queensland SES
132 500
Twitter – @QldSES
Queensland Police Force
131 444
Twitter – @QldPolice
Facebook –
Victorian Fire Service (CFA)
Victorian SES
Victorian Police
South Australia
SA Police
South Australian Country Fire Service
Western Australia
WA Department of Fire and Emergency Services
WA Police
Tasmania Fire Service
Tasmania SES
Tasmania Police